Harmeet Chadha Joins Yes Bank as Chief Experience Officer
YES BANK welcomes Harmeet Chadha as the new Chief Experience Officer. With over 25 years of experience in the banking and finance field, she is an expert in customer experience, operations, compliance, digital transformation, and more.
Before joining Yes Bank, she worked with Axis Bank for 11 years as the Head of Customer Obsession—Retail Liability, Branch Banking, and Institutional Capabilities. Chadha was responsible for driving culture among the employees and embedding the DNA of customer obsession. During her tenure, she made a significant impact by focusing on customer experience and operational excellence. Chadha has also worked with HDFC Bank and HyperQuality, Inc.- An Avaya Company.
Yes Bank expressed confidence in the new appointment in a LinkedIn announcement, stating, “Her leadership will play a key role in shaping differentiated, future-ready experiences for our customers and stakeholders. We look forward to this new chapter of customer-focused innovation and transformation under Harmeet’s stewardship.”
Chadha’s appointment highlights the bank’s commitment to delivering future-ready experiences for its customers and stakeholders. Her leadership is expected to bring great insight and play a significant role in driving customer-focused innovation and transformation within the bank.
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