IndusInd Bank has appointed Pankaj Sharma as its Head of Business Transformation, bringing over 25 years of rich experience in financial services, digital banking, and operational excellence. Sharma joins the bank after a distinguished tenure at YesBank, where he served as Chief Strategy and Transformation Officer, leading major initiatives in digital banking, payments, and transformation programs that significantly improved profitability and operational efficiency.
During his time at Yes Bank, Sharma played a pivotal role in market leadership, with the bank processing one in three digital payments in India. He also developed a board-approved five-year strategy, optimized product and channel mix, and drove digital and transaction banking partnerships to enhance customer experience and profitability.
Sharma’s career spans leadership roles at RBLBank, AxisBank, ICICIPrudentialLife, ICICIBank, and GECapital, where he has spearheaded business transformation, operational excellence, and process optimization initiatives across retail, SME, and corporate banking segments.
At IndusInd Bank, Sharma will focus on driving strategic transformation programs, digital innovation, and operational efficiency, strengthening the bank’s competitive edge while delivering enhanced value for customers and stakeholders. His appointment signals IndusInd’s commitment to leveraging technology and strategic initiatives for sustained growth and market leadership.
