With over two decades of cross-industry experience spanning hardware, SaaS, HR tech, and financial planning platforms, Mr. Avinash Mugali has built a leadership philosophy rooted in “freedom within a framework”. Currently leading as the Area VP – Customer Experience at Planful, where he is empowering teams to innovate within clear, outcome-driven systems.
At Planful, he is driving a global transformation by building an integrated Customer Experience Hub where he is blending technical account management and professional services to elevate the global standards. A believer in data-backed empathy, Mr. Avinash emphasizes that customer experience is not just about resolving issues but about designing intelligent systems where excellence is instinctive.
For him, customersuccess is not just a function, it’s a mindset built on trust, agility, and measurable value. His journey continues to inspire teams worldwide to lead with intent, learn relentlessly, and design experiences that deliver impact beyond expectations.
Recognized as one of the Leading CXOs in India 2025, Mr. Avinash Mugali shared with Corporate TrendZ about his customer experience strategies and how different industries shaped it:
“My strategy focuses on prioritising adoption in design, segmenting customers based on their complexity and value, and ensuring a rapid insight-to-execution loop among product, customer, and operations.”
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