In India’s evolving healthcare landscape, Mr. Deepesh Jha, the Head of Technical Department – General Manager at Kaya, stands out for his leadership in integrating technology with patient-centric care. From his early days as a service engineer to overseeing operations across more than 80 clinics, Mr. Deepesh’s journey reflects a commitment to operational excellence, innovation, and trust.
During his tenure at Smith & Nephew, he honed his skills in compliance, discipline, and process orientation, gaining insight into large-scale technical operations. At Kaya, he scaled multi-site technical operations, linking service quality directly to business growth. Mr. Deepesh ensured collaboration between the technical and clinical teams and designed a service protocol that aligned with the treatment accuracy and patient safety.
Leveraging his technical excellence in patients’ journeys, he continues to drive innovation and deliver outcomes that benefit both patients and the organization.
Mr. Deepesh Jha is recognised as one of the Most Inspiring Tech Leaders in India 2025. In an exclusive discussion with Corporate TrendZ, he shared his strategies for managing numerous clinics while ensuring quality service delivery:
“Managing operations across more than 80 clinics requires a combination of foresight, agility, and precision. I have a preventive maintenance framework that minimises breakdowns and ensures equipment reliability. Regional empowerment, supported by centralized oversight, allows faster decision-making and localized accountability without losing strategic alignment.”
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