With over 30 years of experience across retail marketing, customer service, digital transformation, and omnichannel enablement, he pioneered industry-first initiatives and authored four influential books on leadership, behaviour, and customer engagement. Dr. Jia Lal Koundal, Group Head at Panasonic Life Solutions India, stands as one of India’s most respected retail leaders in 2025, blending corporate strategy, academic depth, and thought leadership.
A Ph.D. in Management, Dr. Koundal believes that leadership is sustained not by speed but by resilience. His philosophy, “Progress matters more than perfection; one small step a day compounds,” reflects his approach to building teams, driving transformation, and mentoring the next generation of leaders.
He has worked across Indian, Chinese, Korean, and Japanese organizations, where he has mastered cross-cultural leadership, blending precision, agility, adaptability, and innovation into high-performance teams.
As the retail industry moves into an AI-driven future, Dr. Koundal’s vision continues to shape strategy, inspire progress, and define what leadership truly means in a transformative era.
Recognised as one of the Leading Retail Leaders in India 2025, Dr. Jia Lal Koundal shared his personal experiences in the corporate world and his inspiration for starting to write. In a one-on-one conversation with Corporate TrendZ, he said:
“A defining moment was leading a large-scale customer experience transformation, where I realized that humility, agility, empathy, and resilience mattered as much as performance metrics. That realization inspired me to capture insights so others could benefit.”
- Dr. Jia Lal Koundal: Named One of India’s 10 Leading Retail Leaders in India 2025 By Corporate TrendZ
- Jan Mohammed: Named One of India’s 10 Most Inspiring Tech Leaders in India 2025 By Corporate TrendZ
- Suchitra Maharana: Named One of India’s 10 Most Inspiring Legal Leaders in India 2025 By Corporate TrendZ
- Deepesh Jha: Named One of India’s 10 Most Inspiring Tech Leaders in India 2025 By Corporate TrendZ
- Anil Datar: Named One of India’s 10 Most Inspiring Tech Leaders in India 2025 By Corporate TrendZ
