Leading as a transformative voice in the world of people development, Priya Mishra is Head of L&D for Hamleys at Reliance Brands. With over two decades of experience across hospitality, beauty, and retail, she has consistently built frameworks where employee growth and customer experience are inseparable.
Her journey reflects a unique blend of strategic vision and human-centered design. From her early training in hospitality at IHM to shaping retail talent strategies today, Priya has always championed the belief that great customer experiences begin with empowered employees. She sees L&D not as a support function but as a driver of organizational alignment, capability, and culture.
Beyond her corporate achievements, Priya is also a passionate mentor. For her, the most rewarding moments are when individuals step into their own clarity and strength, realizing that the answers were always within them.
Recognised as one of the Most Inspiring Retail Leaders in India, Ms. Priya Mishra shared her thoughts with Corporate TrendZ:
“I see self-awareness as the foundation of leadership. Without it, decisions are shaped by ego or assumptions rather than clarity and intention. Leadership is like an iceberg; what people see above the surface is visible only because of the deep foundation beneath.”
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